🏆 Our Awards

Capital GMC Buick – 10 Years of Award Winning Customer Satisfaction

General Motors President’s Club Award
Capital GMC Buick – President’s Award Winner – 2024

What is the General Motors President’s Club Award?

The General Motors (GM) President’s Club Award is an annual recognition program by General Motors to honor and reward its top-performing dealerships and their employees. It was a prestigious accolade given to dealerships that demonstrated outstanding performance in various areas, including sales, customer satisfaction, service quality, and overall dealership operations.

What This Award Means for us at Capital GMC Buick

At Capital GMC Buick, we are incredibly honoured and proud to be recognized as a winner of the prestigious GM President’s Club award. This achievement is a testament to the unwavering dedication and hard work of our entire team, as well as the trust and loyalty of our valued customers. Winning this award reaffirms our commitment to providing exceptional customer service, professionalism, and operational excellence in every aspect of our dealership.

Being part of the GM President’s Club is more than just an award; it signifies that we have exceeded the highest standards set by General Motors and have gone above and beyond to deliver outstanding experiences to our customers. We extend our heartfelt gratitude to our loyal customers and dedicated staff for their ongoing support. This award serves as a source of inspiration and encouragement, driving us to continue delivering top-notch service and building lasting relationships with our customers for years to come.

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Capital GMC Buick Hummer banner with J.D. Power Dealer of Excellence 2024 award. "Providing an Outstanding Customer Sales Experience."

The J.D. Power Dealer of Excellence Program reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today’s consumer expectations.

Not all dealerships can qualify. Those that do must pass a rigorous process:

First, J.D. Power limits the percentage of eligible dealerships by nameplate based on each brand’s performance in the most recent J.D. Power Sales Satisfaction Index (SSI) Study. and each brand’s internal tracking measures. Proportionally more dealerships from top-performing brands can become J.D. Power Dealers of Excellence and only about 20% of franchised dealerships are eligible for consideration.

Second, interested dealerships must rank among their brand’s top performers in key customer satisfaction areas consistent with measurements found in J.D. Power’s Sales Satisfaction Index (SSI) Study.

Finally, once a dealer passes the initial screening, U.S. and Canada J.D. Power Dealer of Excellence applicants must complete, and pass, an in-dealership process verification, which focuses on eleven (11) J.D. Power Best Practices. Passing dealers must be able to demonstrate a minimum of nine (9) out of the eleven (11) criteria.